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✿ contact us ✿

Customer Care: hello@binamade.com

customer service hours are from 9am-5pm PST, Monday-Friday.

Stockist + Partnerships: hello@binamade.com

✿ Privacy Policy ✿

Binamade (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from binamade.com (the “Site”).

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1. Information We Collect

When you visit or interact with our Site, we may collect:

  • Personal Information: such as your name, email address, billing/shipping address, and payment information when you make a purchase.

  • Non-Personal Information: including your browser type, device information, IP address, and browsing behavior on our Site.

  • Cookies and Tracking: small data files that help improve your shopping experience and allow us to analyze Site performance.

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2. How We Use Your Information

We use the information collected to:

  • Process and fulfill orders

  • Communicate with you about your order or inquiries

  • Provide customer support

  • Improve and personalize your browsing experience

  • Send marketing emails or updates (only if you’ve opted in)

  • Maintain the security and functionality of our Site

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3. Sharing Your Information

We do not sell or rent your personal information. We may share your information only in the following cases:

  • Service Providers: with trusted third parties (such as payment processors, shipping carriers, or website platforms like Wix/Shopify, etc.) to help us operate the Site.

  • Legal Requirements: if required to comply with applicable laws, regulations, or legal processes.

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4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

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5. Your Rights

Depending on where you live, you may have rights to:

  • Access, update, or delete your personal information

  • Opt out of receiving marketing emails (unsubscribe link provided in emails)

  • Disable cookies through your browser settings​

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6. Security

We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

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7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

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9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

Email: hello@binamade.com
Website: binamade.com

✿ terms & conditions ✿

Welcome to binamade.com (the “Site”). These Terms & Conditions (“Terms”) govern your use of the Site and any purchases you make. By accessing or using our Site, you agree to these Terms.

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1. General Use

  • You must be at least 18 years old or have permission from a parent/guardian to use this Site.

  • You agree not to misuse the Site, interfere with its operation, or attempt to access it in an unauthorized way.

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2. Products & Orders

  • All products are handmade and may vary slightly in size, color, or finish from the images shown. These variations are part of the nature of handmade goods.

  • Prices are listed in [USD or your currency] and may change at any time without notice.

  • We reserve the right to cancel or refuse any order if fraud or misuse is suspected.

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3. Shipping & Delivery

  • Shipping rates and delivery times are provided at checkout.

  • We are not responsible for delays caused by carriers, customs, or events beyond our control.

  • International customers are responsible for any duties, taxes, or customs fees.

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4. Returns & Exchanges

  • Due to the handmade nature of our products, all sales are generally final.

  • If your order arrives damaged or incorrect, please contact us within [X days] of delivery at [your email]. We will work with you to resolve the issue through replacement, store credit, or another solution.

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5. Intellectual Property

  • All content on the Site (including text, images, logos, and designs) is the property of Binamade unless otherwise noted.

  • You may not copy, reproduce, or distribute any content without prior written permission.

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6. Limitation of Liability

  • We are not liable for any damages resulting from your use of the Site or products purchased, except as required by law.

  • Products should be used for their intended purpose only.

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7. Privacy

Your use of the Site is also governed by our Privacy Policy.

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8. Changes to Terms

We may update these Terms from time to time. Changes will be effective when posted on this page with an updated “Effective Date.”

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9. Contact Us

For questions about these Terms, please contact us at:

Email: hello@binamade.com

Website: binamade.com

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